Refund Statement

Due to the nature of charity donations and because CARBON NEUTRAL CHARITABLE FUND regularly remits funds programs, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of CARBON NEUTRAL CHARITABLE FUND’s management.

Please note our eCARDs are a charitable donation and not a product. The intent is to give a gift on another’s behalf. Please make sure you accurately check details before sending them as they are not editable after sending them.

If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed. Please note that it is your responsibility to submit only correct receipts to the Australian Tax Office.

Donations and Refunds

CARBON NEUTRAL CHARITABLE FUND accepts all donations in good faith, including monthly gifts to our planting programs. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by CARBON NEUTRAL CHARITABLE FUND or one of our agents
  • We will refund if the donation was provided by a vulnerable person
  • We may refund if the donor entered the wrong amount
  • We may refund if there are exceptional circumstances


Should an error in the donation amount be detected and a request for a refund be made after 90 days have expired, CARBON NEUTRAL CHARITABLE FUND regrets that we are unable to issue a refund.

CARBON NEUTRAL CHARITABLE FUND is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.